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Arun Mathew
CIO/CTO/EVP – Systems & Technology | Driving Cloud, Cybersecurity & AI-Enabled Transformation | Multi-Domain CIO-Level Leadership | 27+ yrs Global IT Excellence | GCC & Infra Strategy Expert
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December 19, 2025
India has taken a bold step with the Artificial Intelligence (Ethics and Accountability) Bill, 2025—a private member bill introduced in the Lok Sabha by Smt. Bharti Pardhi. While still at the proposal stage, the Bill is significant because it attempts to operationalize AI ethics, transparency, and accountability in a manner that complements existing frameworks like the Digital Personal Data Protection (DPDP) Act & Rules and the emerging ISO 42001/2 standards for AI management systems. 🔍 𝙒𝙝𝙮 𝙩𝙝𝙞𝙨 𝙢𝙖𝙩𝙩𝙚𝙧𝙨: The DPDP Act already mandates lawful, transparent, and purpose-limited data use. The AI Bill extends this by requiring developers to disclose training data sources, methodologies, and decision rationales—closing the gap between data protection and algorithmic accountability. ISO 42001/2 provides a governance framework for AI risk management. The Bill’s emphasis on audits, bias mitigation, and annual reporting aligns neatly with ISO’s structured approach to compliance and continuous improvement. 🏢 𝙂𝙤𝙫𝙚𝙧𝙣𝙖𝙣𝙘𝙚 𝙞𝙢𝙥𝙡𝙞𝙘𝙖𝙩𝙞𝙤𝙣𝙨 𝙛𝙤𝙧 𝙗𝙪𝙨𝙞𝙣𝙚𝙨𝙨𝙚𝙨:  This is not just about compliance—it’s about rethinking accountability across the AI value chain: AI Service Creators (developers): Must embed transparency, bias audits, and explainability into design. Compliance records will become boardroom artifacts. AI Service Providers (deployers): Need to ensure lawful surveillance, ethical reviews for critical decision-making (credit, employment, law enforcement), and readiness for penalties up to ₹5 crore. AI Service Consumers (users & enterprises): Must demand clarity on AI’s limitations, ensure grievance redressal mechanisms, and align procurement with ethical standards. ⚖️ 𝙏𝙝𝙚 𝙗𝙞𝙜𝙜𝙚𝙧 𝙥𝙞𝙘𝙩𝙪𝙧𝙚:  This 𝘽𝙞𝙡𝙡, alongside 𝘿𝙋𝘿𝙋 and 𝙄𝙎𝙊 𝟒𝟐𝟎𝟎𝟏/𝟐, 𝘴𝘪𝘨𝘯𝘢𝘭𝘴 𝘢 𝘴𝘩𝘪𝘧𝘵 𝘧𝘳𝘰𝘮 𝘵𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺-𝘧𝘪𝘳𝘴𝘵 𝘢𝘥𝘰𝘱𝘵𝘪𝘰𝘯 𝘵𝘰 𝘨𝘰𝘷𝘦𝘳𝘯𝘢𝘯𝘤𝘦-𝘧𝘪𝘳𝘴𝘵 𝘥𝘦𝘱𝘭𝘰𝘺𝘮𝘦𝘯𝘵. Businesses that anticipate this regulatory convergence will not only stay compliant but also build trust capital—a differentiator in the age of AI. The question is no longer “𝘾𝙖𝙣 𝙬𝙚 𝙙𝙚𝙥𝙡𝙤𝙮 𝘼𝙄?” 𝙗𝙪𝙩 “𝘾𝙖𝙣 𝙬𝙚 𝙜𝙤𝙫𝙚𝙧𝙣 𝘼𝙄 𝙧𝙚𝙨𝙥𝙤𝙣𝙨𝙞𝙗𝙡𝙮?” #ArtificialIntelligence #DigitalTransformation #AIethics #DPDPAct #ISO42001 #CIOLeadership #BoardroomAgenda
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December 19, 2025
Building resilient IT infrastructure in high-pressure, hybrid environments IT infrastructure is like a building's foundation—invisible when working perfectly but catastrophically evident when it fails. In today's hybrid work environments, a foundation must withstand continuous earthquakes while renovating in real-time. 🏗️ Building truly resilient systems requires embracing paradoxes. Your infrastructure must be both standardized enough for efficient management and flexible enough to accommodate unexpected demands. Security must be rigorous without impeding productivity. Systems must be complex enough to handle sophisticated requirements yet simple enough for reliable troubleshooting. The high-pressure reality of modern business means downtime isn't just inconvenient—it's existentially threatening. The traditional maintenance window effectively disappears when teams work across time zones in multiple locations. Your infrastructure must evolve while remaining operational. I've found that resilience comes not from eliminating all potential points of failure but from ensuring graceful degradation when components inevitably fail. Multi-region redundancy, self-healing systems, and automated failover are no longer luxury features—they're baseline requirements. The human element remains crucial. Technical documentation that remains current, cross-training that prevents knowledge silos, and clear communication channels during incidents often make the difference between minor disruptions and major disasters. True resilience isn't built during crises—it's developed through methodical planning, regular testing, and organizational commitment long before problems arise. What strategies have you found most effective in building infrastructure that bends without breaking? Share your experiences in the comments below! #InfrastructureResilience #HybridWork #TechStrategy
13 comments
April 22, 2025
What defines a future-ready IT organisation—and why are most still catching up? Today, 90% of IT organisations are preparing for yesterday's challenges, not tomorrow's opportunities. After 27 years in the field, I've watched countless organisations invest millions in systems that were obsolete before implementation was complete. 🚨 Future-ready IT isn't defined by having the latest technology stack. It's about building adaptability into your organisational DNA. This means creating teams that can pivot quickly, establishing a flexible infrastructure that scales on demand, and implementing governance that enables rather than restricts innovation. The most successful IT organisations I've worked with share three key characteristics: they maintain experimental R&D functions even during budget constraints, they cross-train team members across disciplines rather than creating silos, and they consistently invest in automated compliance frameworks that reduce regulatory drag. Digital resilience isn't built overnight. It requires intentional cultural shifts, where failures become learning opportunities and teams are encouraged to challenge established processes. Organisations falling behind are those clinging to legacy models in which IT remains a cost centre rather than a strategic enabler. I've seen remarkable transformations when leadership embraces technology as a competitive advantage rather than a necessary evil. The gap between future-ready organisations and those playing catch-up grows wider every quarter. What steps is your organisation taking to become truly future-ready? Have you encountered resistance to these changes? I'd love to hear your experiences in the comments below. #FutureOfIT #DigitalLeadership #OrganizationalTransformation
9 comments
April 15, 2025
𝗙𝗿𝗼𝗺 𝗰𝗵𝗮𝗼𝘀 𝘁𝗼 𝗰𝗹𝗮𝗿𝗶𝘁𝘆: 𝗛𝗼𝘄 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗲 𝟮𝟰𝘅𝟳 𝗜𝗧 𝘁𝗲𝗮𝗺𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗯𝗼𝗿𝗱𝗲𝗿𝘀 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗯𝘂𝗿𝗻𝗼𝘂𝘁 "Sorry to call at 2 AM, but the production server is down again..." Those words used to send chills down my spine. Running 24x7 IT operations across multiple countries seemed like an impossible puzzle with constantly moving pieces. 😴 The reflexive solution—asking team members to be perpetually available—is a direct path to burnout and turnover. Instead, successful cross-border operations require systematic approaches that protect both system availability and human sustainability. Clear escalation matrices that respect both technical capability and time zones are foundational. When everyone knows exactly which problems warrant an emergency call versus next-day handling, unnecessary disruptions decrease dramatically. Documenting these decisions during calm periods prevents confusion during crises. Technology plays a crucial role. Implementing robust monitoring with intelligent alerting reduces false alarms. Automation of common recovery procedures allows systems to self-heal before human intervention becomes necessary. Collaborative platforms with persistent chat create institutional memory across shifts and regions. Cultural understanding becomes surprisingly important. Different regions have varying approaches to hierarchy, communication styles, and problem-solving. Acknowledging and accommodating these differences builds stronger teams than forcing artificial uniformity. The most underrated element? Genuine recovery time. I've found that teams perform better with scheduled disconnection periods than with constant partial availability. Knowing when you're truly "off" allows deeper recovery than perpetual low-level alertness. How does your organization handle 24x7 operations without burning out your team? What innovative approaches have you discovered? Share your experiences in the comments! #WorkLifeBalance #GlobalIT #LeadershipChallenges #ITLeadership  #DigitalTransformation #CIOInsights #TechStrategy #ResilientTeams #24x7Operations #CrisisManagement #AIinIT #FutureofWork #CrossBorderLeadership
8 comments
May 6, 2025